Pages

Sunday, January 6, 2013

Total Quality Management


At the core of Total Quality Management (TQM) is customer satisfaction. Sure, there are many other valuable reasons for heading down the TQM path, however, without the improved customer satisfaction, it is difficult to justify a full blown total quality management effort.

TQM has developed over several decades and has evolved into a system of processes and technologies. Yes, there are different approaches but most businesses follow the ISO requirements to achieve the goal of improved customer satisfaction. And, of course, along with customer satisfaction comes improved sales and profitability for the corporation.
The History of Quality Management
The history of quality management can be traced all the way back to The Middle Ages. Work completed by journeymen and apprentices were evaluated and inspected by the skilled worker to ensure that quality standards were met in all aspects of the finished product, ensuring satisfaction of the buyer. And while the history of quality management has gone through a number of changes since that time, the end goal is still the same.
What is Total Quality Management?
The concept of Total Quality Management, or TQM, is single-minded in its purpose:  To improve customer satisfaction.  As simple and as obvious as that may sound, it has taken many decades for the process to evolve to what it is today.  Even now there is not unanimous agreement as to how to achieve this one simple objective, although most businesses follow a similar model that has been fine-tuned over many years.
Benefits of an Integrated Quality System
This article provides a real life story that demonstrates the value of an integrated quality system. In business things go awry and often management takes it out on the employees who run the processes.  Deming said that employees were the cause of problems only 15 percent of the time, while the processes were the true cause the rest of the time.
Designing a Quality Management System
When in comes to creating a quality management system, managers often do not understanding where to begin.  This article covers the basic steps to implementing a quality management system and how to define roles and responsibilities in the process.
How to Create a Quality Management Plan
A company’s quality management plan can help find differences in customer expectations, determine what corrective action is required and provide a system for continuous improvement.   While some departments may have controls and inspections built into their processes, others may operate without any documentation. An integrated total management system gets all areas on the same page.
What is Quality Assurance and How Does it Help Your Business?
If you have no systems in place to control your process or measure customer satisfaction, you are merely guessing at what the customer expects. Every business can benefit from a quality assurance program. The detail to which it is applied is entirely up to the leadership of the company, but the more robust it is, the higher the chances are that a business will survive and even thrive in today’s economy.
The Greatest Quality Management System Failures in History
A quality management system is only as effective as management’s dedication and insistence to adherence and accountability. Here we examine the greatest quality management system failures in history.

4 comments:

Anonymous said...

things hard to build, difficult to replace, and costly to
substitute. Another important point of comparison between the two companies would be in political and charitable affiliations.

Gurgaon is famous for its hospitality and when it's time to party Gurgaon have lots of bar in the city to enjoy.

Feel free to surf to my site: check this out

Anonymous said...

For instance, they may select a type of lettuce that has purple coloring in it as well as green.
In addition, fertilizer restores to the soil nutrients that
are absorbed by years of growing the same vegetable plants
in the same location. Wood can be used as long as it's not treated with chemicals.

Here is my blog bombardier

Anonymous said...

Its not surprising that people might become depressed during
stressful times – such as going through a divorce, caring for a sick relative or financial
problems. It needs to be rushed to a medical facility which is capable
of handling emergencies. Thanksgiving day is coming, I should buy a thanksgiving gift for
Linda. Michael has done his stint and it should be left to
rest. She was not the type to accept poverty and illiteracy without protest.


Feel free to visit my web-site - Alice's Adventures in Wonderland

Anonymous said...

37 kits (round that up to 9 total quart and a half kits). Make sure that you don't end up with a look of patches by checking to see that the glitter falls all the way around the edges of a newly-painted area. And when we would cut for the plumbing work, I had to patch around that and make it solid.

Feel free to surf to my page concrete