In today’s competitive global marketplace, a company’s quality management plan can help identify gaps in customer expectations, determine where corrective action is necessary and provide a system for continuous improvement. While some departments, such as operations or production may have strict controls and inspections, others may operate “on the fly” without any documented procedures or work instructions. An integrated total management system brings all departments under the same total quality management (TQM) umbrella.
Creating a total quality plan involves everyone in the organization. TQM is not a function of the Quality Assurance department alone. Developing a quality management plan begins with the senior management team. They must be the driving force, providing resources, support and motivation to the quality team. The following steps will help develop a quality management system tailored to your organization: