Pages

Sunday, January 6, 2013

How to Create a Quality Management Plan


In today’s competitive global marketplace, a company’s quality management plan can help identify gaps in customer expectations, determine where corrective action is necessary and provide a system for continuous improvement.   While some departments, such as operations or production may have strict controls and inspections, others may operate “on the fly” without any documented procedures or work instructions.  An integrated total management system brings all departments under the same total quality management (TQM) umbrella.

Creating a total quality plan involves everyone in the organization.  TQM is not a function of the Quality Assurance department alone.  Developing a quality management plan begins with the senior management team.   They must be the driving force, providing resources, support and motivation to the quality team.  The following steps will help develop a quality  management system tailored to your organization:

Develop a Quality Baseline

Dust off the policy and procedures manuals and any quality data reports currently in use.  Gather information on returns, rework or lost productivity.  Examine customer feedback, surveys, emails and social network posts to gauge what your customers say about the quality of your product and/or services.  Look at previous audit reports, and the frequency and extent of warranty work or corrective actions.  Get a good picture of where you stand now.

Find Out What Your Customers Want

If you are already gathering customer feedback, take note of what they like.  Why do they buy your products or services over the competition?  Conduct a survey or invite customers and suppliers to participate in focus groups to gather feedback on your current product and service quality.  Look for patterns in customer feedback, sales orders or returns.  Do some benchmarking with competitors or the “best in the business” to determine what best practices could apply to your organization.

Conduct a Gap Analysis

Compare your baseline information to your customers’ needs.  Identify the gap between where you are now and where you want to be.  Create a quality team from a cross section of departments and levels, and have them observe work in progress.  Talk to the people doing the work–in operations, production, customer service, accounting, and logistics—to further understand where quality needs improvement.

Gather All Your Quality Data and Identify Weaknesses

Gather your data and information, and identify the weaknesses in your current quality management system. You can compare your system to an established industry quality system, such as ISO 9001.  Whether or not you adopt those standards, it will help identify any missing or weak elements in your quality system.

Brainstorm with Your Quality Team

Use the quality team to brainstorm ideas for quality improvements based on the gap analysis findings.  You may have discovered the company has outdated procedures and inadequate documentation.  You may not have an internal audit system or adequate training for new production employees.  The findings and recommendations for quality improvement become the quality management plan reported to senior management for implementation.

21 comments:

Anonymous said...

What's up Dear, are you in fact visiting this website regularly, if so afterward you will absolutely obtain fastidious knowledge.

Have a look at my site :: windows hosting
Also see my website - web server hosting

Anonymous said...

I really like reading through a post that will make people
think. Also, thanks for allowing me to comment!

my blog :: top 10 hosting
My site :: Linux Web Hosting

Anonymous said...

Good post! We will be linking to this great post on our website.
Keep up the good writing.

Here is my site: Home Refinancing For Bad Credit

Anonymous said...

Hello! I simply would like to offer you a huge thumbs up for
the great information you have here on this post. I am coming back
to your blog for more soon.

Feel free to visit my homepage ... private student loan interest rates
My site - loans with bad credit

Anonymous said...

Good post! We are linking to this great article on our website.

Keep up the good writing.

my blog post beitragsbemessungsgrenze pkv

Anonymous said...

Wonderful beat ! I wish to apprentice even as you amend your
site, how can i subscribe for a weblog site? The
account aided me a acceptable deal. I had been a little bit acquainted of
this your broadcast offered shiny transparent concept

Feel free to visit my weblog: private pflegeversicherung leistungen
my web site :: private krankenversicherung rentner

Anonymous said...

Excellent site you have here but I was curious about if you knew
of any community forums that cover the same topics talked about here?

I'd really love to be a part of online community where I can get opinions from other knowledgeable people that share the same interest. If you have any suggestions, please let me know. Appreciate it!

Look at my blog post: website search engine optimisation

Anonymous said...

After looking into a number of the blog articles on your blog, I seriously like your technique of
blogging. I book-marked it to my bookmark webpage list and will be checking back soon.
Take a look at my website as well and let me know what you think.



Review my blog post :: stay at home jobs
my page > find employment

Anonymous said...

obviously like your web site however you need to test the spelling
on several of your posts. A number of them are rife with spelling issues and I to find it very troublesome to tell the
truth on the other hand I will certainly come again again.


My web-site :: privat krankenversicherungen vergleich
my webpage :: private krankenversicherung günstiger als gesetzliche

Anonymous said...

My brother suggested I might like this blog. He was
totally right. This post actually made my day.
You can not imagine simply how much time I had spent for this information!
Thank you!

My weblog Http://Demo.pacifichost.com

Anonymous said...

I just could not leave your website prior to suggesting that I extremely
enjoyed the usual info a person provide on your visitors?
Is gonna be back ceaselessly to inspect new posts

Also visit my web blog south padre island vacation packages
My web page: exclusive island vacations

Anonymous said...

Greetings from Florida! I'm bored to death at work so I decided to browse your blog on my iphone during lunch break. I really like the info you present here and can't wait to take
a look when I get home. I'm amazed at how fast your blog loaded on my cell phone .. I'm not even using WIFI, just
3G .. Anyhow, wonderful blog!

Here is my web page :: private krankenversicherung wechseln

Anonymous said...

Hello! I know this is somewhat off topic but I was wondering if you knew where I could get a captcha plugin for my comment form?
I'm using the same blog platform as yours and I'm having trouble
finding one? Thanks a lot!

Also visit my blog post :: beitragsentwicklung private krankenversicherung

Anonymous said...

My brother recommended I might like this website.
He was totally right. This post truly made my day.

You cann't imagine simply how much time I had spent for this information! Thanks!

Have a look at my webpage: web hosting affiliate

Anonymous said...

My brother recommended I might like this website. He was totally right.
This post truly made my day. You cann't imagine simply how much time I had spent for this information! Thanks!

Feel free to visit my web blog: web hosting affiliate
my site - what Is a Web hosting service

Anonymous said...

Hello colleagues, its impressive paragraph concerning teachingand completely
defined, keep it up all the time.

Feel free to surf to my web page: effective search engine marketing

Anonymous said...

What's Happening i'm new to this, I stumbled upon
this I've discovered It positively helpful and it has helped me out loads. I'm hoping to contribute &
aid different customers like its helped me. Good job.


My blog post :: Gibt es kredite ohne schufa

Anonymous said...

I’m not that much of a internet reader to be honest but your sites
really nice, keep it up! I'll go ahead and bookmark your site to come back down the road. All the best

my weblog :: krankenversicherungen münchen
My web page: warum private krankenversicherung

Anonymous said...

Good way of telling, and fastidious piece of writing to obtain data on the topic
of my presentation subject, which i am going to convey in university.


My web page ... online employment

Anonymous said...

I usually do not drop a great deal of responses, however i did a few searching and wound
up here "How to Create a Quality Management Plan".
And I actually do have a few questions for you
if it's allright. Is it just me or does it look like a few of the comments look like left by brain dead folks? :-P And, if you are posting at additional online sites, I would like to keep up with anything new you have to post. Could you make a list of every one of all your public pages like your twitter feed, Facebook page or linkedin profile?

My web-site :: deutsche krankenversicherung

Anonymous said...

A enormous couple of trainers, perhaps not some of the most gorgeous, not the most costly, neither is the entourage moniker, it also takes craving you to walkabout society, Christian Louboutin Sale
liquefy into supervise the glee shoes truly do not irregularly, it is possible that covetable,yet the injured indeed.Asics Australia
A right state of affairs you be required to take encountered, walked along while watching showcases in countless diversified kinds of shoes in reality dazzling, not a casual to conclusion. The purchase cost is appropriate seriously isn't beautiful, like too costly, comfortable labour be means of mould, get good-looking individuals that consider old-fashioned ... to mature unequivocally irrepressible surrounding simply difficult. Pick prefer, in the long run chose a duo, clothing disparate days to ascertain foot fray, or opportunity to alike their clothes,Christian Louboutin Sale
unvarnished methods to about this time? To present up'd somewhat raw to be dressed to wear?